Frequently Asked Questions
What This Page Covers and How to Get Help With Other Questions.
Asked most often
How do I set a deposit limit on my account?
Go to the account settings page and select 'Responsible Gaming'. From there, you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately and can be lowered at any time.
What does a first deposit cost?
The floor is RM30 through Boost and Touch ’n Go, or RM50 by direct bank transfer.
What happens if a game disconnects mid-round?
If a game disconnects, your current bet is saved on the server. When you reconnect, the round continues from where it stopped. Contact support if the game does not resume within a few minutes.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on Boost and Touch ’n Go or anything else the cashier lists.
How long do withdrawals take?
E-wallet payouts clear in 5–15 minutes; bank transfers settle within one working day. Boost and Touch ’n Go are the quickest of the channels listed.
Do I need to verify my account, and when?
Yes, you must verify your account before your first withdrawal. Verification requires a copy of your ID and a recent utility bill. The process takes a few minutes once you submit the documents via the profile page.
What This Page Covers
This page answers the most common questions players ask about using the platform. Topics include deposits, withdrawals, account verification, turnover requirements, and supported payment methods. We also cover mobile accessibility, what happens during a game disconnection, and how to set deposit limits. If your question is not listed here, please contact customer support through the live chat or email form available in the lobby.
How to Get Help With Other Questions
For questions not covered below, the quickest way to get an answer is to use the live chat feature inside the site. Support agents are available around the clock and can help with account-specific issues. You may also refer to the terms and conditions page, which explains the fine print on bonuses, withdrawals, and game rules. The support team can clarify any part of that document if needed.
Slot, Live Dealer, Arcade Games, promotions cover the rest of the lobby; the guides covers what it costs to claim.