Contact Our Support Team

Support Channels and Their Uses

Live chat is the fastest way to get help with account issues, deposits, withdrawals, or any gameplay query. It connects you directly to a support agent in real time, so you can resolve most matters within minutes. The contact form is better when you need a written record of your request, such as a dispute or a detailed query. Submissions go to the support team and you receive a confirmation, so you can follow up later if needed.

Typical Reply Times per Channel

Live chat replies are almost instant. Once you are connected, the average wait is under a minute during normal hours. For complex issues, the agent may put you on hold to investigate, but you stay in the same chat window. The contact form is reviewed in order of receipt. Expect a first response within 24 hours, though most get a reply in under eight hours. If your matter is urgent, live chat is the better choice.

Languages and Operating Hours

Support agents answer in English and Bahasa Malaysia. You can choose either language when you start a chat or fill in the form. Both channels use the same team, so the language you select carries through. Live chat and the contact form are available 24 hours a day, seven days a week. There is no downtime for maintenance, so you can reach someone at any time, including public holidays.

What Never to Send Publicly

Never share your password in any channel, including live chat or the contact form. Legitimate support will never ask for it. If someone requests your password, stop the conversation and report it immediately. Do not send your full card number or any one-time verification code. Support only needs the last four digits of your card to verify a transaction. One-time codes are for your eyes only and should never be forwarded.

What to Prepare Before Chatting

To get a helpful first reply, have your account username ready. This lets the agent pull up your profile immediately without asking you to repeat yourself. Also note the approximate time of the transaction you need help with. Mention the payment channel used, such as an e-wallet or bank transfer, including the amount in ringgit. These details cut the back-and-forth and let the team check the transaction log while you wait.

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